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For Subscribers - Plan Holder Help Center
Subscriber FAQs and Troubleshooting
70 articles
How do I transfer my number to another provider?How to port your line to another carrier or provider.
Guide: Usage AlertsSubscriber Usage Alerts
Guide: Plan Changes (upgrades / downgrades)Subscriber
How to apply a Top-up to a subscription
Guide: Top-ups OverviewTop-ups Overview for subscribers
How to reset or change a voicemail password / PINHow to reset voicemail password / passcode, or PIN reset and change.
How to change the ring time before voicemail is triggeredHow can you add more rings before voicemail is activated
Travel eSIM FAQIntended to answer the most common questions regarding travel eSIMs
I've installed my travel eSIM, now what?
Fraudulent BehaviorHow to recognize potentially fraudulent behavior
Porting your number
Moving or transferring your phone number from one provider to another
How does number porting work?
Does Gigs support phone number transfers?
How long does number porting take?
Does Gigs support international phone number transfers?
Can I transfer my number to an eSIM?
What is a donor carrier?
When is the number porting request submitted?
Can I update my port details?How to correct or update details for your phone number transfer
My phone number transfer isn't going throughWhat to do if your phone number port is being declined
My bill explained
When will I be billed?
Where is my order receipt?
Is my payment safe?
What kind of payment methods and credit cards do you accept?
How do I get a refund for my purchase?
Will I be charged activation fees?
Can I add more than one credit card?
How to Redeem a Voucher CodeExplains how a subscriber / end user is able to redeem a voucher code.