Getting started — what to do after activation

Once your plan is active and your eSIM is installed, here's what to check to make sure everything is set up correctly.

1. Confirm your eSIM is the active data line

If your device has more than one SIM, make sure your new eSIM is set as the default for mobile data:

iPhone: Settings → Cellular → Cellular Data → select your new line

Android / Samsung: Settings → Network & internet → SIM cards → set the new eSIM as the preferred data SIM

2. Check calls and texts are routing correctly

If you want to use this number for calls and SMS:

iPhone: Settings → Cellular → Default Voice Line → select your new eSIM

Android: Settings → SIM card manager → set the new eSIM as preferred for calls and SMS

3. Test your connection

• Make a test call or send a test message
• Open a website or app to confirm mobile data is working
• If you have Wi-Fi enabled, temporarily turn it off to confirm data is coming through the eSIM and not Wi-Fi

4. Set up voicemail

If your plan includes voicemail, you'll need to set it up the first time:

• How do I set up or access voicemail?

5. Explore your plan details

Open the app to see your data allowance, renewal date, and billing information:

• What plan am I on and what does it include?

This article doesn't cover:

eSIM not connecting → My eSIM has no mobile data or is not connecting

No service at all → I don't have service or connectivity

Calls or texts not working → Calls or texts not working