I have no mobile data

If you have signal but no data connection, or your data has stopped working entirely, work through these steps.

Check the basics first

• Confirm mobile data is turned on: Settings → Cellular / Mobile data → toggle on
• Toggle airplane mode off and on to reset the connection
• Restart your device

Check your plan

• Open the app and confirm your subscription is Active — not expired or paused
• Check whether you've reached your data allowance for the cycle — see What happens when I run out of data?

Check APN settings (Android)

An incorrect APN can prevent data from working even when everything else looks fine. Contact support for the correct APN values for your plan if needed.

If you have an eSIM

Make sure your eSIM is set as the active line for mobile data. See My eSIM settings are misconfigured and Dual-SIM Conflict.

This article doesn't cover:

Data is slow or throttled →My data is slow or I've been throttled

eSIM has no data →My eSIM has no mobile data or is not connecting

Ran out of data →What happens when I run out of data?