My eSIM was deleted — can I reinstall it?

Yes. When an eSIM profile is deleted from a device it cannot be recovered from the device itself — a new profile needs to be issued. Deleting an eSIM from your device does not cancel your subscription.

What to do

• Open the app and go to your subscription or plan details

• Look for Replace eSIM, Get new QR code, or Reinstall eSIM

• Once a new profile is issued, install it using the QR code or manual activation code

Will I lose my phone number or remaining data?

No. Your phone number stays the same. Your subscription and any remaining data balance are unaffected. A new profile simply reconnects you to the same plan.

I did a factory reset

A factory reset removes all eSIM profiles. Request a new profile as described above. Your subscription is held in your account, not on the device.

This article doesn't cover:

Installation guides →How to install your eSIM — iPhone / Android / Samsung

Moving to a new device →How do I transfer my eSIM to a new device?