I don't have service or connectivity

If your phone shows no signal, no service, or emergency calls only, work through these steps in order.

1. Check the basics

• Airplane mode is off
• Your plan is active — open the app and confirm your subscription status is not expired, cancelled, or suspended
• You are not in a known outage area — check the app or your provider's status page

2. Restart your device

Turn your device fully off, wait 10 seconds, and turn it back on. This forces the device to reconnect to the network and resolves most temporary no-service issues.

3. Toggle the SIM line

iPhone:

Settings → Cellular → select your line → turn Turn On This Line off, wait 10 seconds, turn it back on

Android / Samsung:

Settings → Network & internet → SIM cards → disable your SIM, wait 10 seconds, re-enable it

4. Check signal strength

No service may simply mean you are in a low-coverage area. Try moving to a window, a higher floor, or outdoors. If service returns when you move, the issue is coverage rather than your account or device.

5. Check network mode settings

If you are in a 5G area but experiencing no service, try switching to LTE/4G only:

iPhone: Settings → Cellular → Cellular Data Options → Voice & Data → select LTE

Android: Settings → Network & internet → your SIM → Preferred network type → select LTE

6. Update carrier settings (iPhone)

Settings → General → About — if a carrier settings update is available, a prompt will appear. Accept it and restart.

This article doesn't cover:

Weak signal rather than no signal → Why is my signal weak or dropping?

No data specifically → My eSIM has no mobile data or is not connecting

Calls or texts not working → Calls or texts not working