My port-in was blocked

If your number transfer was blocked before it started — or you received a rejection immediately after submitting — the most common cause is a mismatch in the details provided.

Common reasons a port is blocked

• Incorrect porting credentials — account number, PIN, billing zip code, or PAC code (UK) don't match your carrier's records exactly
• Account lock or port freeze — some carriers let customers lock their number to prevent transfers; this needs to be turned off before porting
• Recent account changes — if you recently changed your PIN or account details with your old carrier, the old details may have been submitted

What to do

• Contact your current carrier and confirm the exact account number and PIN (or request your PAC code if in the UK)
• Ask your carrier if a port freeze or account lock is active and remove it
• Resubmit the port request with the corrected details through the app

This article doesn't cover:

Port declined after submission →My port-in was declined

Port delayed after submission →My port-in is delayed or stuck

Port failed →My port-in failed — what do I do?