What happens when my plan renews?

Your plan renews automatically at the end of each billing cycle. Here's what to expect.

When does renewal happen?

Your plan renews on the same date each month as when it was first activated. You can see your next renewal date in the app under My Plan, Subscription, or Account.

What happens at renewal

• Your payment method is charged automatically for the next cycle
• Your data allowance resets to the full amount
• Your calls and SMS allowance (if applicable) also resets
• Any unused data from the previous cycle does not carry over

If payment fails at renewal

If the renewal charge is declined:

• The app will notify you and prompt you to update your payment method
• Service may be suspended until the payment is resolved
• Updating your payment method will trigger a retry

See My payment failed — what do I do? for steps.

Cancelling before renewal

If you cancel your plan, it remains active until the end of the current cycle. You will not be charged for the next cycle.

• Cancellation does not generate a refund for the current cycle
• If you want to keep your number, initiate a port-out before cancelling

This article doesn't cover:

How billing works generally → How does billing work?

Unexpected charge → I've been charged unexpectedly — what do I do?

Cancelling your plan → How do I cancel my plan?