Summary
A top-up is a common add-on that allows a customer to add credit to a mobile subscription so that they can make calls, text or access the internet in additional quantities beyond what is defined in a plan. Top-ups are defined with and specific to a service provider.
How it Works
Your customers can self-serve to upgrade their plan or select from a choice of data top-ups at any time. This improves your operations by:
💸 Unlocking further recurring revenue by encouraging existing customers to upgrade their plans
😍 Reducing support volume and churn rates with an effortless user experience for plan changes
🪟 Providing full transparency to your customers about their data usage
Setting up a new Top-up
To set up a new top-up that you can offer your customers, please reach out to Gigs Support, [email protected]. Self-serve top-up creation is not available in Dashboard at this time.
Pre-requisites
To apply a Top-up, a subscriber must have an active subscription with a base plan.
There must be a Top-up in the project with the status
Available(see “setting up a new Top-up)If your project uses Connect and Gigs Payment, the top-up must be booked in Connect by the subscriber (i.e. a member cannot book a top-up in dashboard on behalf of a user).
Types
At this time, top-ups are for data only. A top-up will extend data through the end of the subscription period.
Status
Pending - Though activation is relatively quick, once a top-up is added to a subscription, there is an amount of time that a top-up is not yet active.
Active - The top-up extends limits defined in the plan for the validity period this is called
Ended - The top-up’s validity has expired, or it has been canceled from the subscription.
Usage Tracking For Top-ups
Usage is tracked in normal Usage Charts.
Multiple Top-ups
Gigs does support adding multiple Top-ups to a subscription
Network Activation
In most cases, top-ups will be effective within minutes. When you book a Top-up, the amount of data in a period increases and stays until the period ends, or until an additional Top-up is booked.
Please reach out to customer support if the top up has not completed within several hours.
Price to end users
The customer retail price will be $6/GB and can be selected from 1 and 2 GB options.
Limitations
Only supports data top-ups
Vouchers cannot be applied to Top-ups in Connect
Top-ups are currently one time