Summary
A top-up is a common add-on that allows a customer to add credit to a mobile subscription so that they can make calls, text or access the internet in additional quantities beyond what is defined in a plan. Top-ups are defined with and specific to a service provider.
How it Works
Your customers can self-serve to upgrade their plan or select from a choice of data top-ups at any time. This improves your operations by:
💸 Unlocking further recurring revenue by encouraging existing customers to upgrade their plans
😍 Reducing support volume and churn rates with an effortless user experience for plan changes
🪟 Providing full transparency to your customers about their data usage
Setting up a new Top-up
To set up a new top-up that you can offer your customers, please reach out to Gigs Support, [email protected]. Self-serve top-up creation is not available in Dashboard at this time.
Pre-requisites
To apply a Top-up, a subscriber must have an active subscription with a base plan.
There must be a Top-up in the project with the status
Available(see “setting up a new Top-up)If your project uses Connect and Gigs Payment, the top-up must be booked in Connect by the subscriber (i.e. a member cannot book a top-up in dashboard on behalf of a user).
Types
At this time, top-ups are for data only. A top-up will extend data through the end of the subscription period.
Status
Pending - Though activation is relatively quick, once a top-up is added to a subscription, there is an amount of time that a top-up is not yet active.
Active - The top-up extends limits defined in the plan for the validity period this is called
Ended - The top-up’s validity has expired, or it has been canceled from the subscription.
Usage Tracking For Top-ups
Usage is tracked in normal Usage Charts.
Multiple Top-ups
Gigs does support adding multiple Top-ups to a subscription.
Network Activation
In most cases, top-ups will be effective within minutes. When you book a Top-up, the amount of data in a period increases and stays until the period ends, or until an additional Top-up is booked.
Please reach out to customer support if the top up has not completed within several hours.
Price to end users
You, as the provider, can define whatever retail price you want for Top-ups. However, Gigs will have price recommendations based on the market.
Limitations
Uses need to purchase their own Top-ups, as you will not be able to do this for them
Only supports data top-ups
Vouchers cannot be applied to Top-ups in Connect
Top-ups are currently one time