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For Providers - Gigs Business Help Center (B2B)
How to get started with & manage your Business on the Gigs Platform
71 articles
Getting started
Getting started information, including dashboard guides
What is the Dashboard?This is the one-stop-shop for anyone unfamiliar with the Dashboard.
How do I contact Gigs Support?Find out how to access Support via the Gigs Dashboard or via email.
How do Payouts work?A guide to understanding your payouts as a provider.
Fair Usage PolicyWhat is Fair Usage, and how could it affect a subscription?
What is metadata?How it works and some example uses for metadata on the Gigs system
User consentFind out what actions require the user's consent to complete
How do I set up a Voucher?
What is Stripe Connect?Find out more about Stripe Connect and why we use it at Gigs.
Failed PaymentsWhat happens when a payment fails and how to retry a failed payment
How to refund a payment
How does an end-user know if their payment went through successfully or was unsuccessful?
How many times will Gigs attempt a payment until the subscription is canceled?
Once an end-user updates their payment method, is there an option to pay immediately?
If the customer updates their payment method during an active subscription period, will the billing cycle restart or continue as normal?
How can customers check subscriber usage data?
How is usage calculated?
How accurate is the usage overview?
How do network providers report usage?
How do we reconcile a potential error in reported usage?
How can I see if an end-user has used any data on their plan?
Guide: Usage AlertsCustomer guide to Usage Alerts