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Subscriber Knowledge Base (user-facing articles)
Most common Subscriber FAQs
72 articles
How do I transfer my number to another provider?What to do to port out
PortingMost of what you need regarding porting in one place
Guide: Usage AlertsSubscriber Usage Alerts
Guide: Plan Changes (upgrades / downgrades)Subscriber
How to apply a Top-up to a subscription
Guide: Top-ups OverviewTop-ups Overview for subscribers
How to reset or change a voicemail password / PINHow to reset voicemail password / passcode, or PIN reset and change.
How to change the ring time before voicemail is triggeredHow can you add more rings before voicemail is activated
Self-Healing PortsSelf-healing porting allows users to fix common reasons for port-in requests being declined.
Travel eSIM FAQIntended to answer the most common questions regarding travel eSIMs
My bill explained
When will I be billed?
Where is my order receipt?
Is my payment safe?
What kind of credit cards do you accept?
What payment methods do you currently support?
How do I get a refund for my purchase?
Will I be charged activation fees?
Can I add more than one credit card?
What is Stripe Connect?Find out more about Stripe Connect and why we use it at Gigs.
How to Redeem a Voucher CodeExplains how a subscriber / end user is able to redeem a voucher code.
What is a plan?
What do unlimited plans mean?
What are the plan categories of data, voice and text?
Can I have multiple plans on one account?
Can I switch between two plans?
Can I use the same plan on multiple devices?
Can I pause my plan?
How do I cancel my plan?
Where can I find your Terms & Conditions and Privacy Policy?
I lost my SIM card
What is an eSIM?
How do I find my Gigs phone number?
Will my eSIM expire if I do not activate it?
Does my SIM card expire after a certain period of time?
Can I use my eSIM plan activation QR code multiple times?
Can my eSIM plan be re-installed?
Can my eSIM plan be used on multiple devices?
Where can I find the SIM card ICCID?
What should I do if I delete my eSIM plan?
What networks does my device run on?
SIM Replacements: how-toSubscriber's how-to guide for SIM replacements & conversions
Where do I find the IMEI?
Find out if your device is eSIM compatible
How do I install my eSIM plan?
Do I need two devices in order to install an eSIM plan through QR code installation?
Does Gigs support phone number transfers?
How does number porting work?
How long does number porting take?
What is the status of a number porting request?
What happens if I cancel my existing subscription before the number transfer is completed?
Does Gigs support international phone number transfers?
What should I do if my phone number is locked for transfer?What to do if you have port protection that's preventing your line from porting over.
Does the number transfer pin expire?
Can I keep my number if I choose to end my subscription?
What is a donor carrier?
Can I transfer my number to an eSIM?
Do the subscription details need to match the number porting account details?
What is a service address?
When is the number porting request submitted?
Does the number transfer pin expire?
How can we troubleshoot a number porting request that shows requested?