For Providers - Gigs Business Help Center (B2B)

If you are experiencing issues with our services and the troubleshooting steps have not resolved the problem, rest assured that our Gigs Support team ...

At Gigs, we are committed to delivering exceptional support to our users. If you encounter any issues, our dedicated Support team is ready to assist y...

This section contains the comprehensive details pertaining to the subscriber. First thing that's created when someone first signs into Connect Where t...

This article provides instructions for a subscriber to locate top-ups in Connect, apply a top-up to a subscription, and how to use the “Add Data” card...

A top-up is a common add-on that allows customers to add credit to their mobile subscriptions, enabling them to make calls, send texts, or access the ...

Welcome to our guide on managing your subscription status! Whether you've canceled your subscription or it has expired, this guide help you understand...

This document provides an overview of events within the Gigs platform, detailing their significance, how to access them, and their implications for us...

When end-users encounter issues, it can be a source of frustration for both them and support teams. However, there is no need to worry! This guide pro...

This document provides a comprehensive guide for troubleshooting connectivity issues that users may encounter. If the initial troubleshooting steps do...

Welcome to the Gigs Dashboard! This comprehensive interface is designed to help you manage all aspects of Gigs connectivity efficiently. Within the Da...

Payouts are bi-monthly money transfers for transactions within a Gigs Connect project that pay funds to your Stripe Connect account. We send payouts o...

This document provides a comprehensive overview of metadata within the Gigs platform, detailing its purpose, how to view and edit it, and important co...

In line with FCC regulations, Gigs products will ask for the user's consent to complete the following tasks: Replacing a SIM on an existing subscript...

This document provides a comprehensive guide on how to set up vouchers within the Gigs platform. If you require assistance, please reach out to the Gi...

Stripe Connect is a powerful tool designed for businesses such as marketplaces and software platforms to facilitate payment routing between various p...

Welcome to the Gigs Support guide! Whether you have a question, need assistance, or want to report an issue, we're here to help. In this article, we'l...

Welcome to our comprehensive guide on the Fair Usage Policy. This article aims to explain the policy, its functionality, and how you can ensure compli...

Welcome to our guide on Connect Sessions and Connect Link! This article explores how these features can enhance your app or website by providing seaml...

Welcome to our comprehensive guide on the T-Mobile SIM Exchange. In this document, we will explain what a SIM Exchange is, how it operates, and its im...

Welcome to our comprehensive guide on domestic roaming! In this article, we will explore the concept of domestic roaming, how it operates, and essenti...

Welcome to our comprehensive guide on how to check data usage for end-user plans on the Gigs Dashboard. Whether you are managing a team or monitoring ...

A refund is returning funds from a successful purchase back to the original payment method of that purchase. A successful purchase is made when money ...

If it is the first payment for the subscription, the end-user will receive a “plan order receipt” email informing them that the payment was successful...

This document outlines the process that occurs when a payment method is updated in Stripe, as well as the functionality of Stripe's smart retry logic ...

Understanding how to manage failed payments is crucial for maintaining your subscription services smoothly. This guide will walk you through the optio...

This document provides important information regarding the subscription billing cycle for our services at Gigs. It is essential for our users to under...

Welcome to the Device Settings guide! Here, you'll learn how to manage your subscribers and their SIMs connected to specific devices. Whether you need...

Welcome to our guide on PUK, or PIN Unlock Key! In this article, we will explain what a PUK is, why it’s important, and how you can retrieve it if nee...

When working with T-Mobile SIMs, it's important to keep in mind that these SIMs come with an expiration date. The expiration date is 2 years after the...

Welcome to our guide on confirming SIM types in the Gigs dashboard! Whether managing subscriptions or checking inventory, knowing how to identify SIM ...

Welcome to our guide on SIM card activation! Here, we will clarify how SIM cards work once activated and what happens if a different user tries to use...

This is relevant if you have chosen to customize the end of the Gigs Connect flow so that the final button pushes the end-user to a location of your c...

Ask the end-user to ensure the payment details (both their payment method and their address) are up-to-date. If they aren’t, please update them and tr...

Porting is when a phone number is being moved away from one current carrier to another carrier. When you are moving away from a carrier, this is refer...

Please reach out to the user to confirm that all of the information provided is correct. The user should match the information in the port request to ...

Welcome to our guide on how to check data usage for end-user plans on the Gigs Dashboard! Whether you're managing subscriptions or just curious about ...

Welcome to our guide on accessing and interpreting usage data within your subscription records! This feature is designed to help you keep track of you...

Welcome to our guide on data usage discrepancies! In this article, we will explore the common differences you might notice between the data reported b...

Welcome to our guide on usage alerts and notifications! Here, we’ll walk you through how Gigs keeps you informed about your data usage, ensuring you n...

If a subscriber believes that the usage data is inaccurate they may contact customer support for more information, please contact Gigs Support to cond...

AT&T Delay 2-5 days Frequency Updated every 3 hours Accuracy Up to 5-7% higher data reported than actual usage For more information on AT&T usage plea...

Our Network Provider registers usage events for data, text and voice when it is sent from the network to the subscriber’s device. We rely upon the eve...